Strategic planning
A: Strategic Studies
- Market studies and competitive position analysis
- Determining market size, Forecasting market share and participation in target markets
B: Strategic planning
- Forming a strategic plan committee
- Compilation of vision, Mission and values
- Conducting external environment studies and determining opportunities and threats
- Conducting internal environment studies and determining strengths and weaknesses
- Developing long-term and short-term goals
- Development of main and task strategies
- Development and description of operational plans and executive measures in line with the realization of strategies
- Designing quantitative indicators to measure operational programs
- Developing schedules for the implementation of operational plans and specifying the person responsible for its implementation and controller
- Preparation of monitoring reports of processes and organizational areas
Marketing
Marketing and market development
- Adjusting the work of various executive processes according to the set goals and workload and priorities
- Cooperation in the preparation and development of the company’s short and long-term goals and the adjustment of sales and marketing plans and budgets
- Cooperation in training the alphabet of the goals and executive policies of the company at the level of employees of the group
- Organizing the activities of related unit managers, based on annual plans and management decisions
- Reviewing and controlling analytical reports on how to obtain results and determining deviations and non-compliances from goals, process indicators, implementation methods, work instructions, self-evaluations, audits, and providing necessary corrective comments and following up on its implementation.
- Holding daily or weekly meetings within the unit with employees to identify work and personal problems that affect work results and find suitable solutions to solve them.
- Establishing meetings of related management committees, supervising monitoring and measuring the activities carried out in accordance with the organization’s plans and participating in meetings for corrective and preventive decisions based on the statistical results of the activities.
- Examining current expenses according to the program and budget approvals in the relevant deputy
- Arranging and communicating the work plan of the various processes of the relevant deputy, according to: the set goals – workload – priorities – monitoring the implementation of the notified approvals
- Examining the training needs of the related processes and proposing a program to improve the skills of the unit’s employees based on the conditions of employment
- Participating in policy development meetings and cooperating in the proper implementation of related process documentation
- Preparation of reward contracts for increasing sales processes, which include: marketing – market research – proposal of indicators, performance coefficients and agreement on them
- Carrying out detailed business correspondence with foreign sources in the field of import matters and approved rules and regulations
- Cooperation with the financial process in preparing profit and loss by project
- Ensuring the continuous follow-up of the collection and sale of goods and services and other company’s debts from the debtors, in such a way that the company’s capital is received with the least risk of collection (without recession).
- Cooperation in checking and controlling receipts and payments and liquidity management through the preparation and implementation of periodic liquidity tables and presenting reports at the end of each period.
- Participating in exhibitions inside and outside the country with the motive of expanding the sales market of the company’s products, introducing as many others as possible to the capabilities of the company and identifying the capabilities in the market and growth capabilities; Useful and solution-making use of the exhibition and the development of presenting a full report of this partnership
- Ensuring how to direct the requests to the production according to the time committed to the customers
- Ensuring the coordination between order taking processes and operations management (order execution processes) in order to respond quickly and on time to customers.
- Ensuring the development and implementation of the necessary policies, sales and marketing and market research of the company
- Full supervision of the implementation of the contract review in order to ensure the implementation of the company’s obligations
- Monitoring the control of the number that each sales expert has announced in order to adapt to the market and the industry in accordance with the approved policies and to ensure the distribution of the work number.
- Supervising the preparation and regulation of the cooperation contract, including the way of working, the geographical distribution of the region, the division of Sanat province within each region, the way of distributing the work number and how to communicate and implement the annual plan and budget and how to make it effective at the end of the year.
- Designing and determining the mechanism of receipts and payments between regions and centers and agencies
- Guiding, controlling and evaluating the performance of regional managers and sales experts according to the mechanisms established in the department related to commerce
- Designing and determining the credit mechanism for each region based on the approved policies according to the mechanisms established in the Department of Commerce.
- Pursuing the implementation of project sales synergy process under the guidance of experts and sales engineering of the company with the aim of increasing added value
- Creating the necessary and appropriate organization for the implementation of the approved programs and continuous cooperation in the field of launching and fully exploiting all the planned programs and works.
- Participation in meetings: associations, unions, professional cooperatives, seminars, scientific and professional courses with the aim of being aware of all events related to the company’s work and increasing the level of knowledge required.
- Information protection, document control and customer record keeping. Ensuring the effectiveness of the implementation of the customer satisfaction process
- Development and implementation of plans for growth and expansion of new markets using all proven and new methods
- Reaching the comprehensive market of customer orders and performing contractual services for customers
- Development and implementation of comprehensive marketing and market research programs for the sale of products and services provided by the company’s approved suppliers
- Reviewing the results of customer satisfaction surveys, implementing corrective decisions, solving problems related to dissatisfaction, and improving the results in the next survey period.
- Attracting new customers and keeping old customers (marketing)
- Pursuing marketing plans and market research in order to pay attention to customer and market orientation (market orientation), marketing research and market research (market science), finding the target market and segmenting the market and creating an increase in market share (marketing), making suitable and findable mental image for the customer (marketing)
Human and administrative resources
A: planning
- Identifying the goals and strategies of human resources in line with the organization’s mission and goals
- Designing and updating the organizational structure
- Forecasting the demand of manpower quantitatively and qualitatively based on the organizational structure
- Studying and understanding the labor market and executive ability of human resources
- Planning and forecasting about attrition, adjustment, recruitment, transfer, appointment, and promotion of workers
- Cost forecasting and budgeting of human resources
B: Job and work design
- Analyze jobs, define job descriptions and develop levels of responsibilities and authority as well as qualification requirements
- Definition of committees and working groups
- Designing the career development path, workflow and job enrichment, organizational job evaluation
- Providing hardware and software infrastructures and tools to carry out activities
C: attraction and provision
- Human resource planning
- Suggesting an alternative review (overtime/shift work)
- Development of employment policies (temporary, part-time employees, outsourcing, etc.)
- Recruitment from internal sources (appointments, transfers, promotions)
- External (recruitment channels including organizations, universities, etc.)
- Determining and developing general employment conditions, interviews and employment tests
- Arranging contracts and issuing personnel orders for the company’s employees
- Reviewing records and filing personnel files, creating and updating the human resources database
- Participation in introducing new personnel to the organization and monitoring and evaluation during trial periods
D: Education
- Determining the needs through the analysis of the existing and desired distance and educational goals according to the program and outside the program
- Educational planning and development of the organization’s education budget
- Evaluation of professors and institutions in charge of conducting training courses
- Monitoring the implementation of educational courses and commitments
- Measuring the effectiveness of training courses
- Assessing the need for holding extracurricular training courses
E: Performance evaluation and management system
- Translating the mission and goals of the organization to the goals of the units and processes
- Determining acceptable performance levels at the level of individuals, units and work groups
- Determining indicators and evaluation criteria
- Performing periodical evaluations and measuring efficiency and effectiveness at the level of individuals, units and work groups
- Feedback to personnel regarding performance indicators
- Development of beneficial educational needs from the evaluation system
- Offer compensation, benefits, transfers, appointments, promotions, layoffs or suspensions
F: Development of a comprehensive compensation system
- Designing and monitoring the good implementation of the salary and direct payment system (fixed, supplementary salary and performance payment system)
- Design and performance on the good implementation of salary and indirect payment system including benefits and services (types of insurance, medical and welfare services)
G: Support and continuous improvement
- Informing human resources and providing clear and reasonable policies
- Implementing motivational programs and measuring job satisfaction
- Planning and holding ceremonies, seminars and special meetings
- Design and implementation of participation system and suggestion system
- Planning and implementation of plans for problem solving and improvement of human resources processes, as well as conducting research in the field of human resources with the help of universities and specialized institutions
- Planning and implementing projects related to and learning human resources, including research activities, articles, books, participation in conferences, workshops and seminars, etc.
- Participation in the design and deployment of human resources software
H: Development and deployment of various quality, safety and health and environmental management systems with the coordination of the management representative
- Formation of specialized working groups in order to establish and deepen management systems
- Creating, modifying and revising the documents and instructions required by the processes
- Follow-up of records based on documents
- Creating and completing the network for recording records in the form of software
- Training and implementation of systems internal audit process
- Organizing management review meetings and reporting points that can be improved in the company and providing executive solutions
- Follow-up of external audits until the issuance and registration of relevant certificates
- Monitoring and ensuring the effectiveness of current management systems in the organization and compliance with standards requirements
I: Organizational Structure
- Holding meetings to review and revise the organizational structure
- Development and updating and following up on the approval of the organizational structure
- Development of missions and description of duties of units
- Full responsibility for supervising the implementation of the structure and supervising the recruitment and issuance of orders in the form of the approved structure
- Preparation of periodic reports on how the structure is implemented
J: Preparation of reports
- Preparation of strategic planning reports (market research reports, strategic planning document and operational plans)
- Preparation of internal audit reports
- Preparation of reports on the elimination of external audit non-conformities
- Preparation of board reports
- Preparation of management reports requested by the senior manager
- Preparing periodical reports of the company’s performance to be presented in the board of directors’ meetings
K: Information Technology
- Participation in the planning and deployment of the mechanized information management system
- Development of the organization’s information and communication technology policy and comprehensive plan
- Supervising the affairs of ITC regarding software, hardware and network
- Management control of existing networks and monitoring maintenance operations and access permissions in the network environment
- Providing and upgrading hardware and network infrastructures
- Checking and determining the hardware, software, and networks required by different units
- Supervision and management of hardware maintenance and repairs
- Identifying and analyzing risk and planning about possible risks in the field of information technology
- Participation in the design and establishment of the website and the creation of the portal and the optimization of the web information network
L: Attend meetings
- Holding the appointment committee as the secretary of the committee
- Participation in education policy committee meetings
Participation in the meetings of the systems and methods committee - Attending internal and external audit meetings and systems improvement
- Attending strategic planning meetings and monitoring performance indicators
- Attending other case meetings
M: Other general skills
- Preparation of routine and case reports in the field of human resources and administration
- Development of procedures, regulations and instructions in the field of human resources based on the policy determined by the board of directors in each of the sub-processes of human resources.
- Creating necessary coordination and planning in relation to the duties and responsibilities of the parts under supervision and coordination with other units of the company
- Ensuring the performance of the employees of the areas under supervision
- Planning, organizing, directing, monitoring, controlling and creating the necessary coordination in the activities and actions of your unit, including human and administrative resources, HES, ICT
- Planning and carrying out the necessary measures for optimal use of the resources and facilities of the unit under supervision
- Taking the necessary measures in order to create a suitable work environment in order to encourage people to work, to create the role of creativity and initiative in employees
- Continuous review of administrative methods, doing things and improving them in order to increase productivity in work
- Controlling and monitoring the weekly operation report and final approval and sending to the CEO
